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Conditions of Use

The following terms and conditions apply to your purchase of products from trudiestreats.com. and Trudie's Treats. By placing your order, you agree to be bound by these terms and conditions, which constitute the entire agreement between you and us regarding the products purchased. In these terms and conditions, "we" and "us" means trudiestreats.com. and/or Trudie's Treats, and "you" means you “the customer”.

  1. Ordering
    To place an order you must be 18 years of age or older. By placing an order you make an offer to purchase the products you have selected on these terms and conditions. Your order is subject to acceptance by us and may be refused for any reason, including credit concerns, unusual volumes, or shipping addresses. Depending on your location and once your order has been received and accepted, you will receive by email an "order confirmation". The order confirmation will be effective once sent to you.
  2. Pricing
    The price for each product purchased is reflected on your order and will remain the price regardless of any subsequent price changes we make. In addition to the quoted price, you will pay shipping and handling charges according to the shipping method you select plus all applicable taxes and duties.
  3. Taxes and Duties
    For purposes of calculating value-added tax, sales tax, the ship-to location shall govern. You are responsible for any customs, brokerage, additional assessments or any other fees payable upon import of the products into your country. Because these duties and fees can vary and change over time, we recommend that you check on such duties or other fees before placing your order. Should you refuse delivery of the products, you will be responsible for the return freight charges to us.
  4. Delivery issue
    In any case, trudiestreats.com or Trudie's Treats cannot be held responsible for delivery failure due to wrong delivery address and/or product shortage and/or product end of life. trudiestreats.com. or Trudie's Treats reserves the right to modify your order with a similar product if original product is not more available.

    Product specifications. Shape and color may vary without prior notifications.
  5. Payment
    Payment in full is due prior to shipment. We will only accept payment via credit card. You must supply your credit card details when you place your order.
  6. Shipping
    We will ship products according to your selected shipping instructions. We will attempt to ship the products within the estimated timeframe reflected on the order confirmation but will not be liable for any failure to do so. For items on back order we may ship whenever the products become available without notice to you.
  7. Title
    Title to all products passes to you upon delivery of the product to the selected carrier.
  8. Money back guarantee
    We offer a limited 7-day money back guarantee on all products purchased through Trudie's Treats online shop available at the http:/www.trudiestreats.com, from the time the product ship. Should you wish to return a product for any reason, you must contact our main store before the end of the 7th calendar day following the effective shipping date to receive a Return Material Authorization (RMA) number. We do not accept returns without an RMA. All returns must be in their original packaging and contain all items provided with the product. You are responsible for shipping charges to return the product to us.
  9. Returns
    Prior to any returns, an RMA number must be asked to www.trudiestreats.com. Without the RMA, product will be sent back to sender at sender's sole expenses.

    After the 7-day period you may only return the product pursuant to Trudie's Treats limited warranty terms. All returns must be in the original packaging and contain all items provided with the product. You are responsible for shipping charges to return items.
  10. Territory
    trudiestreats.com. and Trudie's Treats delivers products Nationwide Due to political or economic conditions, we may be unable to ship to certain countries from time to time. We are not liable for any such inability to ship to certain countries.
  11. Limited Warranty
    All Trudie's Treats products come with a limited warranty the terms of which are incorporated into these terms and conditions by reference. The warranty is included with the product.
  12. Limitation of Remedies and Liability
    To the fullest extent permitted by applicable law, the remedies provided here are your sole and exclusive remedies for breach of this agreement by us. In no event will we, trudiestreats.com or Trudie's Treats be liable to you for any damages, including incidental, consequential, special or indirect damages. In no event will our liability to you ever exceed the total amount paid by you for the product purchased.
  13. Export Control
    You agree to comply with all export control laws. You agree not to export any product to any country in violation of any export control law without first obtaining any necessary license or approval. You warrant that you are not located in, under the control of, or a national or resident or any country to which the export of the products is prohibited by applicable export control laws.
  14. Force Majeure
    We will not be liable for any loss or damage suffered or incurred by you arising from our delay in fulfilling or failure to fulfill or otherwise discharge any of our obligations hereunder, to the extent that such delay or failure is caused by any circumstances beyond our reasonable control.
  15. Data Protection
    By placing your order, you agree that we may store, process and use personal data collected from your order form for the purposes of processing your order. You may obtain a copy of the personal data held by us concerning you on your written request. If any personal data we hold concerning you is incorrect, we will correct it on your written request.
  16. Governing Law and Jurisdiction
    This agreement is governed by the laws of America. Both we and you agree to the exclusive jurisdiction of the American courts.
  17. Additional Terms
    We are not responsible for typographic errors. We reserve the right to change these terms and conditions or the prices charged at any time, so please check each time you purchase.

    WARRANTIES: Trudie's Treats guarantees to repair or replace at the company's option, any product, which fails, due to defective material or workmanship within one year from date of shipment, unless failure is due to misuse or improper application.

    Products are sold with the express understanding that their life and fitness for purposes are indeterminate and largely depend on application and operating circumstances.

    No warranty is made with respect to equipment, accessories, component parts or auxiliary equipment not manufactured by our company, such being subject only to warranties made by their respective manufacturers. Company shall in no event be responsible or liable for modifications, alterations, misapplications or repairs made to its products by Purchaser or others or for damage caused thereto by negligence, accident, overloading or improper use by Purchaser or others.

    Company shall not be liable to Purchaser or any third party for consequential damages directly or indirectly arising or resulting from breach of any terms hereof, or from the sale or the use of products sold.